Refund Policy

Last updated: 3 November 2026

Every new store gets a 3-day free trial with every feature included, so you can try Ordeus fully before paying.

Card payments through Paddle

Payments by card and other methods at checkout are processed by Paddle, our merchant of record.

• If you are a first-time subscriber, you can request a refund within 14 days of your first payment if Ordeus was unavailable or did not work as described.
• Renewal payments, and payments by returning subscribers who previously cancelled, are not refundable.
• This does not affect any refund or cancellation right that applies to you under Paddle's Refund Policy, Paddle's Buyer Terms or the law where you live.

To request a refund, email support@ordeus.net with your account email and Paddle receipt, or use the link in your Paddle receipt email. Approved refunds are returned by Paddle to your original payment method.

Cryptocurrency payments

Payments made in cryptocurrency are final and are not refundable.

Cancelling

Cancelling stops future renewals. Your plan stays active until the end of the period already paid. Cancelling is not a refund.